Frequently Asked Questions
Everything you need to know about your Spyder Europe shopping experience.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.
What is your return policy for performance gear?
We offer a 30-day return policy on all unused items in their original packaging with tags attached. Please ensure that technical apparel like ski jackets and pants are returned in their original condition to qualify for a full refund.
Does Spyder Europe offer a warranty on its products?
Yes, all Spyder products are backed by a limited warranty against defects in materials and workmanship. This typically covers zippers, seams, and fabric integrity under normal use conditions for the original owner.
How do I choose the correct size for ski apparel?
We provide a comprehensive Size Guide on every product page. Since performance gear is designed for layering, we recommend measuring over your base layers for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL to ensure a secure and convenient checkout process.
Are your products waterproof and breathable?
Spyder utilizes advanced technologies like GORE-TEX and our proprietary EXO Shield fabrics. Each product description specifies the waterproof and breathability ratings (e.g., 20k/20k) to help you choose the right gear for your mountain conditions.